You may pay your electric bill at the cooperative office during our normal business hours. If you can not make it to the office during business hours there is a convenient drop box for you to deposit your payment, this locked box is emptied daily for your prompt service.

   Another fast, easy way to pay your electric bill is to use your credit card. As a service we can bill your Mastercard, Visa or Discover Card monthly so that you don't have to worry about the payment, call our office for more information.

   For your convenience we have also established many paystations throughout the area served by the cooperative. A list of the paystations will periodically be placed in the Wisconsin Energy Cooperative News to update on new places and locations, or you may call the cooperative office to find the nearest paystation to you. These business places have agreed to accept payment of your electric bills and send them in with their check the evening of the due date.

   These pay stations are permitted to accept payment only from the time the bills are mailed to the due date on the electric bill. Anyone wishing to make a payment of their power bill after the due date must do it directly at the cooperative’s office in Greenwood, either by mail or in person.

BILLING MENU

    Because we are organized to deliver electricity at the lowest possible cost, our members are required to read their own meter each month, thereby saving thousands of dollars each year. Your reading is to be marked each month on the cash stub portion of your electric bill, along with the date on which it was read.

IF A MEMBER DOES NOT READ THE METER, OR FORGETS REPEATEDLY TO READ IT, AN EMPLOYEE OF THE COOPERATIVE WILL SECURE THE READING FOR WHICH A CHARGE WILL BE MADE.

The following designs show the different types of registers on our meters, with examples of how they should be read:

   Please notice that on this register the zero (0) on the far right does not move. This zero, however, must be included in your reading in order to bill you properly.

    If one of the numbers on your meter is just turning into view and you can see both numbers clearly, always mark the smaller of the two numbers.

BILLING MENU

   
    Budget Billing - Is available to any consumer, except those on a Large Power rate and/or those with special contracts. Service must have been taken for at least nine months prior to requesting a budget- billing amount. The monthly budget amount is calculated for March and September billings and is based on the average usage plus any past due amounts for the previous six-month period. The Cooperative may discontinue the budget plan if a consumer misses one (1) payment in a six-month period.

BILLING MENU

1. Prior debts to the cooperative or difficulty in collecting in the past is sufficient reason for requesting a meter deposit. Any member with an unpaid balance for longer than three (3) days from the date of disconnection, shall deposit an amount equal to two times the highest bill in the preceding 12 months, prior to disconnection.
2. Members filing bankruptcy, where the cooperative’s debt has or will be discharged, are required to pay a deposit equal to two times the highest bill during the preceding 12 months, prior to disconnection or change of account.

1. All consumer-members having paid a deposit because of a prior debt, who are not bound by another policy such as mobile homes, trailers, contract, etc. but who own the premises being served, shall have their account reviewed each April and October to determine whether they have paid their account in full on/or before the due date for at least 24 consecutive months immediately preceding and subsequent to the review date. If so, the meter deposit will be refunded to them in full.
2. After service has been discontinued deposits will be refunded in full upon request, after payment of all amounts due the cooperative under any of the rate schedules, construction or service contracts, appliance purchases, appliance repairs or any other implied, verbal and/or written agreements.

   
    The 22nd day of the month, if the 22nd falls on the weekend then the next business day (Monday) will be the due date.   

    As experienced in all businesses, we acquire members who do not pay their bills by the due date. Consequently, rules must be adopted and enforced to protect our financial structure and the member-owners who do pay.

    Because all electric bills are mailed about the same date each month, you should receive it approximately on the date you normally do, if you do not receive it by the 10th please call us so a duplicate bill can be sent immediately.

    A part of the collection policy established by your board of directors is as follows:

    The electric bills are figured and billed for the amount owed at the due date. Those paying their bill on or before the due date shown on the bill will pay the that amount. Any payment mailed and postmarked on or before the due date will be accepted as being paid on time. Those paid after the due date are subject to a penalty of 3% on the unpaid charges.

BILLING MENU

1. A member choosing to mail any payment assumes all responsibility for its failure to arrive.
2. Any bill for electricity, forfeited discount, meter reading charge, collection charge or similar charge, that has not been paid in full by the due date on the bill, in the contract, or in these policies will be deemed delinquent.
3. A late payment charge (forfeited discount) as shown in the rate schedule will be applied to all electric accounts remaining unpaid after the due date.
4. Properly applied late payment charges will not be waived.
5. A late payment charge shall be applied only once to any given amount outstanding.
6. When a member disputes a delinquency or disconnection notice the cooperative will investigate the disputed issue and shall attempt to resolve the issue. During the investigation, utility service will not be disconnected over this matter.
7. If the disputed issue cannot be resolved the member may attend a regular meeting of the board of directors for the decision.
8. AT ALL TIMES, during paragraph 6 and 7 of this section, THE CURRENT ELECTRIC BILL MUST BE PAID ON OR BEFORE THE DUE DATE EACH MONTH or a written disconnect notice will be sent giving eight (8) days in which to pay or service will be disconnected.
9. The cooperative may seek to secure the outstanding amount due by filing an action in small claims court either prior to or after disconnecting service.

Non-Sufficient Funds Checks

1. Any check submitted for payment of a member’s account which does not have sufficient funds will place the member’s account in delinquency. The cooperative will penalize the member with a service charge and a forfeiture of the discount, if one was not charged. The member will be notified that they have eight (8) days from the date of the notice to reimburse the cooperative with either cash and/or money order or service will be discontinued. Should the member continue to pay with a non-sufficient funds check, a meter deposit may be requested by the manager or office manager, or they may require all future payments be made by cash or money order. If disconnection is necessary, legal action for reimbursement of the check will be determined at that time.
2. Non-sufficient funds checks returned by the bank, which originally paid for a “disconnect notice”, will be sufficient cause to disconnect without notice Service cannot be reinstated until all payments due from the member are paid in full, unless other arrangements and provisions are made at the main office of the cooperative.
      Failure to receive said bill or notice by the member shall not alter the action of the cooperative and shall not entitle the member to the remission of any charged for non-payment within the time specified.
       If it is necessary to send an employee out to disconnect service and the member pays his bill on time, a collection charge will be made for time and travel expense.
       If service is disconnected and the meter is reinstalled during regular working hours it would require two trips so necessarily the charge would be much higher.
       If the meter is requested to be reinstated after regular working hours the cost and charge is very high because of overtime pay to our employees.