NATIONAL NETWORKS are available to eligible customers over your satellite system if the local stations are not currently available in your area on the satellite.

Wausau/Rhinelander or Eau Claire/La Crosse DMA local stations are being retransmitted via satellite. If you are in the Wausau/Rhinelander or Eau Claire/La Crosse DMA, call for an upgrade to your equipment.

An upgrade to your equipment will be required. The upgrade consists of a 2nd 18" dish and receiver replacement if needed. This upgrade will be done at a charge for the customers.

   PAY PER VIEW - Read your User’s manual carefully to avoid renting pay per view movies unnecessarily. Your DirecTV system is equipped with lockout codes to prevent costly pay per view movies.

Everyone has an individual access card. This access card is paired with your receiver. The movies that are downloaded were rented on your receiver. Be sure to check your past purchase menu with your billing to verify the time and date these were rented.

We are unable to credit accounts for movies that appear on your billing. The lock code will enable you to lock out movies above a certain dollar amount, as well as lock out ratings. If you need more information on how to set-up the locks, please call our office and we will walk you through this.

   TELEPHONE LINES - Your receiver should have a continuous land-line phone connected to it. This will allow you to utilize the Impulse Pay Per View option and the Sports Packages.

Your receiver does an automatic call into DirecTV to bill you and clear your access card of IPPV movies. This is another reason to verify your past purchases in your option menu with the billing each month. It will ensure your receiver is working properly and calling in for download.

You may have disconnected the phone line during a storm and forgotten to reconnect it, your surge suppressor may have taken a direct hit to the phone modem, or your receiver may be damaged through the modem. The fastest and earliest detection of a problem can avoid large accumulations of movies on the billing. The pay per view will still work for a short period of time if your system is not calling in. It may accumulate movies until it reaches a limit and shuts off. To avoid this, verify your bill with the past purchase option in your menu. Even if the movies are rented and not able to download, you are responsible for the payment of them.

A continuous connected phone line is required to obtain the sports packages, season tickets and DirecTV programming. If you do not have a phone connected and wish to order pay per view movies, the charge to order by calling in is $5 plus the cost of the movies.

You may also rent PPV movies via the Directv website at www.directv.com. This website will also allow you to check your account, review monthly specials, and pay your bill.

   SURGE SUPPRESSORS - We cannot stress enough, how important it is to have a proper surge suppressor on your electronic equipment. The only surge protector that will completely protect your receiver needs to have a phone, electrical and coax cable connection. We have surge suppressors at our office for this purpose. Should you receive a hit through the electrical, coax or phone lines the Panamax surge covers a lifetime warranty and up to a $100,000 connection policy. It will not only protect your DirecTV system, but also the TV, VCR, DVD or any other equipment plugged into it properly.

   PIRACY - Piracy is using DirecTV’s access card to illegally obtain programming. This is theft and anyone caught will be prosecuted to the full extent of the law. If you know of anyone who is using a pirated access card, notify us immediately. You can remain anonymous. Unchecked piracy is the same as shoplifting. Someone has to pay for the theft, and it winds up being passed on to the honest consumers.

  EFT - Electronic Funds Transfer Is available through your checking account. If you are interested in using EFT, contact our office and we will send you the forms to get you started

 CREDIT CARD PAYMENTS - You may have your programming payment deducted from your MasterCard, VISA, American Express, Optima, Discover or Check Card every month. Call us with the number and expiration date to be set up for this.